Refund policy

Return & Refund Policy

Effective Date: 26 June 2026

At SecureNest SA, we are committed to providing high-quality smart home and security products. This Return & Refund Policy is designed to comply with the Consumer Protection Act (CPA) of South Africa.

Returns

You may return most products within 30 days of receiving your order, provided that:

The item is unused and in its original condition.

The product is returned in its original packaging with all accessories, manuals, and components.

Proof of purchase (order confirmation or invoice) is provided.

Faulty or Defective Products

If a product is defective, damaged, or not functioning correctly due to a manufacturing fault, please contact us as soon as possible. In accordance with the South African Consumer Protection Act, eligible products may be repaired, replaced, or refunded after inspection.

Please notify us within 7 days of receiving a damaged or incorrect item.

Non-Returnable Items

The following items cannot be returned unless they are defective:

Products that have been misused, abused, or damaged after delivery.

Products with missing parts or accessories not due to our error.

Clearance or final sale items (where permitted by law).

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your payment provider.

Shipping charges are non-refundable unless the return is due to our error or a defective product.

Return Shipping

If the return is due to a change of mind, the customer is responsible for the return shipping costs.

If the product is faulty, defective, or incorrectly supplied, SecureNest SA will arrange or reimburse reasonable return shipping costs where applicable.

Order Cancellations

Orders may be cancelled before they have been dispatched for a full refund.

If an order has already been shipped, it must be returned according to this policy before a refund can be processed.

For return requests or refund enquiries, please contact us:

SecureNest SA

Email: smartsecuresa@gmail.com

Phone: (+27) 064 549 3287

Business Hours: Monday – Friday, 08:00 – 17:00 (SAST)